Singapore Airlines Name Change Policy

Purpose of the Policy singapore airlines 

Singapore Airlines understands that occasional typographical errors can occur while entering passenger names during the booking process. This policy outlines the permitted scope and steps for correcting such errors without requiring a complete name correction, which is strictly prohibited due to security and airline ticketing regulations.

General Policy Guidelines singapore airlines 

• Correct name entry at the time of booking is mandatory. Travel agents must ensure that the passenger’s name exactly matches the name in their passport or valid government-issued identification.

• Name corrections are allowed for minor errors only and are subject to an administrative fee of USD 50, which must be collected as OC (Other Charges) tax during ticket reissuance.

• Complete name correction is not allowed under any circumstances, as Singapore Airlines tickets are non-transferable.

• Name correction is strictly disallowed once travel has commenced. No modifications will be processed for partially used or ongoing itineraries in singapore airlines .

Name Spelling Correction Rules

• Correcting minor mistakes—such as up to three characters in the name—is permitted.

• Changes due to marriage, divorce, or legal name updates are allowed with supporting documents (e.g., marriage certificate, legal decree).

• Corrections within 24 hours of booking are usually free; after this, a standard fee of USD 50 applies for most name corrections.

• Full name changes or transferring tickets to another person are not allowed; only actual spelling fixes or document-backed legal changes can be made.

• Corrections are not permitted after travel commences or if the request involves entirely replacing the passenger’s name.

How To Request Spelling Correction

• Contact Singapore Airlines via their call center or through Manage Booking; be prepared to provide government-issued ID and proof of correct spelling.

• For corrections such as adding or fixing middle names, submit relevant documentation promptly after discovering the error.

• Consistency of passenger details across all itinerary segments is required; discrepancies can disrupt connecting flights and check-in.

GDS-Specific Procedures (Amadeus & Other GDS) singapore airlines 

Singapore Airlines handles name corrections differently depending on the Global Distribution System (GDS) used.

For Amadeus Users:

1. Singapore Airlines’ Trade Support team will insert:

   • SROTHS1A (Special Remark for authorization)

   • RM remark (Reservation Message) confirming permission.

2. Trade Support will update the name field in the PNR to reflect the corrected name.

3. Travel agent must update the endorsement box on the ticket with:
   NC (denotes Name Correction)

4. Reissue the ticket without changing flight dates, sectors, or class of service.

5. Collect the USD 50 fee as OC tax during reissuance.

For Other GDS 

1. Trade Support will insert:

   • SROTHSZZ (special OSI code for non-Amadeus users)

   • RM remark to authorize the name correction .

2. The agent is responsible for updating the name field in the GDS PNR.

3. Ensure that "NC" is added in the endorsement box on the ticket.

4. The ticket may now be reissued, ensuring:

   • No correction on flight dates, routing, or class.

   • The USD 50 fee is collected as OC tax.

Contact for Support singapore airlines 

For further assistance, trade agents should contact:

Email: UK_TradeSupport@Singaporeair.com.sg

They will provide manual support for name corrections, including authorization remarks and coordination with the airline system.