Booking your flight is exciting, but a simple typo or mistake on your Avianca ticket can cause unexpected travel disruptions. Understanding the Avianca name change policy is key to correcting errors quickly and avoiding hassles at check-in or immigration. This detailed guide covers everything from allowed corrections, step-by-step instructions, fees, required documents, partner airline rules.
Allowed: Minor name corrections such as fixing 1–3 character typos, reversing first and last names accidentally swapped, and updating middle names or hyphenation.
Not Allowed: Transferring your ticket to a different person or completely changing the passenger identity after booking.
Special Note: Tickets booked with Lifemiles rewards generally cannot be changed; cancelling and rebooking is often required.
Spelling errors up to three characters
Missing or incorrect middle names
First and last names in wrong order
Nicknames changed to full legal names
Issues with hyphens or spacing
1. Act Quickly
Submit your name correction request at least 48 to 72 hours before departure.
Note: Requests after 24 hours before departure may not be accepted; cancellations and new bookings might be necessary.
2. Using Avianca's WhatsApp Virtual Assistant “Vianca”
Engage with “Vianca” on the official Avianca WhatsApp channel.
Provide your reservation code, correct name, and scan of ID/passport.
Final confirmation comes after processing by a customer service agent.
3. Contact Avianca Customer Support
If WhatsApp is unavailable, call Avianca regional customer centers.
Have your booking reference and ID documents handy.
Use official channels only to protect sensitive information.
4. If You Booked Through a Travel Agency
Contact your travel agent directly—agents handle name changes on your behalf.
Minor corrections: Often free if requested early.
After 24 hours from booking or closer to the flight: Charges may apply, along with fare difference if ticket reissue is needed.
Lifemiles tickets: Generally NOT allowed to be changed; a refund and rebooking is needed.
Domestic vs. International flights: Fees and procedures may differ. Confirm with Avianca for your itinerary.
Passport or government-issued ID (mandatory for international flights)
Legal name change proof (marriage certificate, court order) if applicable
Booking confirmation or reservation code
Ensure to upload or send via Avianca's official contact points securely.
Partner airlines might have stricter rules affecting your itinerary.
Confirm name correction policies with each airline involved.
For multi-carrier bookings, all airlines must approve changes before ticket updates.
Understand the reasons (timing, type of change, fare class).
Prepare for a possible cancellation and rebooking.
Reach out to Avianca customer service for alternative solutions or escalations.
Always book using the exact name on your passport or government ID.
Double-check passenger information immediately after ticket issuance.
Avoid using nicknames or abbreviations.
Start the correction process as soon as you spot any mistakes.
Keep copies of all communication and submissions to Avianca.
Disclaimer : Name Change Policy is an independent online travel agency that provides travel-related services to our customers. We are not associated with any brand or company, and the use of the brand name, logo, or any other thing is only for the information purpose and the property of the related brand or airline.